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OLC2 Home News and Updates First Time User? Help Desk Assistance Course Catalog All Employee Manager Executive Mandatory New Administrators Only Business Requirements New Courseware Performance Mngmt > Desktop Support > IT Cert courses > HR mandatory Courses >	You are here: DOE Home > OLC2
	Online Learning Community Assets - All View: All \| Employee \| Manager \| Executive \| Mandatory \| New Creativity and Innovation Coaching Teams and Personalities Simulation Type: simulation Number: MGMT009B For: Individual Contributors, Managers, Executives Creativity and Innovation in the Workplace Simulation Type: simulation Number: PD0030 For: Individual Contributors, Managers The Foundations of Creativity and Innovation Type: course Number: PD0031 For: Individual Contributors, Managers The Imperatives of Innovation and Leadership in Strategy Type: course Number: stgy_01_a03_bs_enus For: Individual Contributors, Managers, Executives Back to top External Awareness The Reasons Why Diversity Matters Type: course Number: hr_02_a01_bs_enus For: Individual Contributors, Managers, Executives Planning a Diversity Initiative Type: course Number: hr_02_a03_bs_enus For: Individual Contributors, Managers, Executives Managing Diversity in the Workplace Simulation Type: simulation Number: HR002A For: Individual Contributors, Managers, Executives Supervisor and Manager Sexual Harassment Awareness Type: course Number: lch_01_a02_lc_enus For: Individual Contributors, Managers Supervisor and Manager Sexual Harassment Awareness Ð Multi-State Edition Type: course Number: lch_01_a04_lc_enus For: Individual Contributors, Managers Workplace Diversity Awareness Simulation Type: simulation Number: LCHR001A For: Individual Contributors, Managers, Executives Competitive Factors in Strategic Marketing Type: course Number: MKT0203 For: Managers, Executives Strategic Management - Planning Type: course Number: STGY0301 For: Individual Contributors Globalization and Our Changing World Type: course Number: STGY0351 For: Managers, Executives Globalization and Your Company Type: course Number: STGY0352 For: Managers, Executives Back to top Strategic Thinking Thinking Strategically Type: course Number: stgy_01_a01_bs_enus For: Managers, Executives What Is Systems Thinking? Type: course Number: STGY0401 For: Managers Building a Healthy System Type: course Number: STGY0402 For: Managers Systems-thinking Models and Thinking Skills Type: course Number: STGY0403 For: Managers System Archetypes Type: course Number: STGY0404 For: Managers Redesigning Your Organization: Part I Type: course Number: STGY0405 For: Managers Redesigning Your Organization: Part II Type: course Number: STGY0406 For: Managers Taking Systems Thinking into Your Personal Life Type: course Number: STGY0407 For: Individual Contributors, Managers Back to top Vision Enterprise Analysis and Making a Business Case Type: course Number: cons_01_a02_bs_enus For: Individual Contributors, Managers, Executives The Communication of a Shared Vision Type: course Number: lead_01_a02_bs_enus For: Individual Contributors, Managers Growing from Management into Leadership Simulation Type: simulation Number: LEAD001B For: Individual Contributors, Managers The Imperatives of Innovation and Leadership in Strategy Type: course Number: stgy_01_a03_bs_enus For: Individual Contributors, Managers, Executives Building a Healthy System Type: course Number: STGY0402 For: Managers Back to top Flexibility Getting Started--Administrative Support Type: course Number: ADM0101 For: Individual Contributors Workplace Communication Skills Type: course Number: comm_02_a03_bs_enus For: Individual Contributors, Managers, Executives Leading without Authority Type: course Number: comm_13_a03_bs_enus For: Individual Contributors, Managers The EXCEL Acronym: Instilling Service Excellence Type: course Number: cust_05_a07_bs_enus For: Individual Contributors, Managers ITIL: Problem and Change Management Type: course Number: CUST0184 For: Individual Contributors, Managers Recruiting for the 21st Century: The Market Type: course Number: HR0221 For: Individual Contributors, Managers Back to top Interpersonal Skills Growing from Management into Leadership Simulation Type: simulation Number: LEAD001B For: Individual Contributors, Managers Back to top Flexibility Leading the Workforce Generations Simulation Type: simulation Number: LEAD0230 For: Managers Leading Generations X and Next Type: course Number: LEAD0234 For: Individual Contributors, Managers, Executives Becoming a Manager: Leading and Communicating Type: course Number: mgmt_03_a03_bs_enus For: Individual Contributors, Managers Enhancing and Customizing Diagrams in Visio 2007 Type: course Number: mo_bgvs_a02_dt_enus For: Individual Contributors, Managers, Executives Introduction to Six Sigma for Champions Type: course Number: oper_03_a01_bs_enus For: Managers, Executives Views on Organizational Change Type: course Number: pd_03_a01_bs_enus For: Individual Contributors Handling Organizational Change Simulation Type: simulation Number: PD003A For: Individual Contributors Success over Stress Type: course Number: PD0182 For: Individual Contributors, Managers, Executives Planning and Implementing a Business Strategy Type: course Number: stgy_01_a04_bs_enus For: Individual Contributors, Managers, Executives Setting the Stage for IT Success Type: course Number: STGY0221 For: Managers Managing from a Global Viewpoint Type: course Number: STGY0354 For: Managers, Executives Back to top Resilience ITIL: Continuity and Availability Management Type: course Number: CUST0185 For: Individual Contributors, Managers Success over Stress Type: course Number: PD0182 For: Individual Contributors, Managers, Executives Back to top Conflict Management Resolving Conflict with Communication Skills Type: course Number: comm_02_a06_bs_enus For: Individual Contributors, Managers, Executives Managing Organization Conflict Type: course Number: comm_07_a03_bs_enus For: Individual Contributors, Managers, Executives Conflict in the Workplace Simulation Type: simulation Number: COMM007A For: Individual Contributors, Managers, Executives Managing Workplace Conflict Simulation Type: simulation Number: COMM007B For: Individual Contributors, Managers, Executives Communicating and Implementing Requirements Type: course Number: cons_01_a08_bs_enus For: Individual Contributors, Managers, Executives Managing Conflict, Stress, and Time Type: course Number: cust_02_a03_bs_enus For: Individual Contributors, Managers, Executives Organizational Behavior - Organizational Group Dynamics Type: course Number: en_US_41102_ng For: Individual Contributors, Managers Project Leadership - Overcoming Obstacles Type: course Number: en_US_41523_ng For: Individual Contributors, Managers Project Teams - Participating on a Project Team Type: course Number: en_US_42221_ng For: Individual Contributors, Managers Virtual Team Management - Coaching Virtual Team Members Type: course Number: en_US_42303_ng For: Managers Managing Upward Relationships Type: course Number: mgmt_02_a05_bs_enus For: Managers, Executives Moving into a Management Role Simulation Type: simulation Number: MGMT003A For: Individual Contributors, Managers Project Human Resources Management Simulation Type: simulation Number: PROJ0570 For: Managers Conquering Conflict through Communication Type: course Number: TEAM0214 For: Individual Contributors, Managers The Path to Peace and Harmony Type: course Number: TEAM0215 For: Individual Contributors, Managers Back to top Leveraging Diversity The Reasons Why Diversity Matters Type: course Number: hr_02_a01_bs_enus For: Individual Contributors, Managers, Executives Planning a Diversity Initiative Type: course Number: hr_02_a03_bs_enus For: Individual Contributors, Managers, Executives Diversity: the Future Type: course Number: hr_02_a04_bs_enus For: Individual Contributors, Managers, Executives Managing Diversity in the Workplace Simulation Type: simulation Number: HR002A For: Individual Contributors, Managers, Executives Workplace Diversity Awareness Type: course Number: lchr_01_a03_lc_enus For: Individual Contributors, Managers, Executives Workplace Diversity Awareness Simulation Type: simulation Number: LCHR001A For: Individual Contributors, Managers, Executives Attorney-Client Privilege Type: course Number: LCO0113 For: Individual Contributors, Managers Stakeholder Interests and Cultural Diversity Type: course Number: PROJ0042 For: Individual Contributors, Managers, Executives Getting Past Clashes: Valuing Team Diversity Type: course Number: TEAM0213 For: Individual Contributors, Managers Back to top Developing Others Emotionally Intelligent Leadership Type: course Number: comm_09_a05_bs_enus For: Individual Contributors, Managers Leading without Authority Type: course Number: comm_13_a03_bs_enus For: Individual Contributors, Managers Developing Human Resources (HRCI/PHR - 2007-aligned) Type: course Number: HR0268 For: Individual Contributors, Managers, Executives Leading by Enabling Type: course Number: lead_01_a03_bs_enus For: Individual Contributors, Managers Organizational Culture and Leadership Type: course Number: LEAD0122 For: Individual Contributors, Managers, Executives Dynamics of Leadership Type: course Number: LEAD0126 For: Individual Contributors, Managers, Executives Managing for High Performance Type: course Number: mgmt_02_a03_bs_enus For: Managers, Executives Managing Managers Type: course Number: mgmt_02_a04_bs_enus For: Managers, Executives Tomorrow's Managers' Development Tools Type: course Number: mgmt_04_a02_bs_enus For: Managers, Executives From Technical Professional to Leadership Simulation Type: simulation Number: MGMT012S For: Managers, Executives Leadership Type: course Number: oper_04_a01_bs_enus For: Individual Contributors, Managers, Executives Customer Satisfaction Through Resource Management Type: course Number: OPER0404 For: Individual Contributors, Managers Back to top Team Building The Model Leader Type: course Number: lead_01_a08_bs_enus For: Individual Contributors, Managers Using Change Process to Support Employees Simulation Type: simulation Number: MGMT006A For: Managers, Executives Team Dynamics Type: course Number: oper_04_a02_bs_enus For: Individual Contributors, Managers, Executives Launching Successful Virtual and On-site Teams Type: course Number: team_01_a01_bs_enus For: Individual Contributors, Managers Leading High-performance On-site Teams Type: course Number: team_01_a02_bs_enus For: Individual Contributors, Managers Leading High-performance Virtual Teams Type: course Number: team_01_a03_bs_enus For: Individual Contributors, Managers Facilitating Virtual and On-site Teams Type: course Number: team_01_a04_bs_enus For: Individual Contributors, Managers Creating Virtual and High-performance Teams Simulation Type: simulation Number: TEAM001A For: Individual Contributors, Managers Leading High-performance Virtual Teams Simulation Type: simulation Number: TEAM001B For: Individual Contributors, Managers Participating in Teams Simulation Type: simulation Number: TEAM0170 For: Individual Contributors, Managers Effective Team-building Strategies Type: course Number: TEAM0171 For: Individual Contributors, Managers Making Teams Work Simulation Type: simulation Number: TEAM0210 For: Managers Team Conflict: The Seeds of Dissent Type: course Number: TEAM0211 For: Individual Contributors, Managers Analyzing Workplace War Zones Type: course Number: TEAM0212 For: Individual Contributors, Managers Getting Past Clashes: Valuing Team Diversity Type: course Number: TEAM0213 For: Individual Contributors, Managers Conquering Conflict through Communication Type: course Number: TEAM0214 For: Individual Contributors, Managers The Path to Peace and Harmony Type: course Number: TEAM0215 For: Individual Contributors, Managers Manager's Performance Guide - Team Conflict Skills Type: course Number: TEAM0216 For: Managers Back to top Accountability Communicating Assertively Simulation Type: simulation Number: COMM010A For: Individual Contributors, Managers, Executives A Primer for Ensuring Accountability Type: course Number: mgmt_04_a05_bs_enus For: Managers Working for Your Inner Boss: Personal Accountability Type: course Number: pd_05_a01_bs_enus For: Individual Contributors, Managers, Executives Doing Business Professionally Simulation Type: simulation Number: PD005A For: Individual Contributors, Managers, Executives Professionalism in Business Simulation Type: simulation Number: PD026S For: Individual Contributors IT Project Leadership, Authority & Accountability Type: course Number: PROJ0364 For: Managers, Executives Back to top Decisiveness Ethical Decision Making Simulation Type: simulation Number: LCO0100 For: Individual Contributors, Managers, Executives Making Decisions Ethically Type: course Number: pd_02_a01_bs_enus For: Individual Contributors, Managers, Executives Making Decisions Dynamically Type: course Number: pd_04_a04_bs_enus For: Individual Contributors, Managers, Executives Decision Making: Implementation and Evaluation Type: course Number: pd_04_a05_bs_enus For: Individual Contributors, Managers, Executives Group Problem Solving and Decision Making Type: course Number: pd_04_a06_bs_enus For: Individual Contributors, Managers, Executives Rational Decision-making and Problem Solving Simulation Type: simulation Number: PD004B For: Individual Contributors, Managers, Executives Decisions and Risk Type: course Number: PD0243 For: Individual Contributors, Managers, Executives Strategic Decision Making Type: course Number: STGY0222 For: Managers Back to top Entrepreneurship Emotional Intelligence in the Workplace Type: course Number: comm_09_a02_bs_enus For: Individual Contributors, Managers Building an e-Commerce Business Case Type: course Number: en_US_16466_ng For: Individual Contributors, Managers, Executives e-Business Part 7: Satisfying the Customer Type: course Number: en_US_16473_ng For: Individual Contributors, Managers Competitive Strategies for a Global Marketplace Type: course Number: MKT0231 For: Managers, Executives Transitioning into a Project Management Role Type: course Number: proj_01_a02_bs_enus For: Individual Contributors, Managers Back to top Customer Service Managing the Quality of the Customer Support Service Center Type: course Number: cust_03_a02_bs_enus For: Individual Contributors Management Tools and Metrics Type: course Number: cust_03_a03_bs_enus For: Individual Contributors, Managers, Executives Corporate Culture: Building the Service Foundation Type: course Number: cust_05_a01_bs_enus For: Individual Contributors, Managers The Fundamentals of Exceptional Customer Service Type: course Number: cust_05_a02_bs_enus For: Individual Contributors, Managers The Customer's Voice Type: course Number: cust_05_a03_bs_enus For: Individual Contributors, Managers The EXCEL Acronym: Instilling Service Excellence Type: course Number: cust_05_a07_bs_enus For: Individual Contributors, Managers Providing Customer Service Simulation Type: simulation Number: CUST005B For: Individual Contributors, Managers Call Center Customer Service Type: course Number: CUST0113 For: Individual Contributors Internal Customer Service: Conflict and Complaints Simulation Type: simulation Number: CUST0140 For: Individual Contributors, Managers, Executives Excellence in Internal Customer Service Type: course Number: CUST0141 For: Individual Contributors, Managers, Executives Working with Internal Customers Type: course Number: CUST0142 For: Individual Contributors Overcoming Internal Customer Service Problems Type: course Number: CUST0143 For: Individual Contributors, Managers, Executives Customer Service Agent Skills Simulation Type: simulation Number: CUST0150 For: Individual Contributors Back to top Interpersonal Skills The Boss Factor Type: course Number: PD0135 For: Individual Contributors, Managers, Executives Back to top Customer Service The Customer Service Agent in Action Type: course Number: CUST0151 For: Individual Contributors Professional Skills for Customer Service Agents Type: course Number: CUST0152 For: Individual Contributors Managing Challenges in Customer Service Type: course Number: CUST0153 For: Individual Contributors Cross-selling in a Customer Service Call Type: course Number: CUST0154 For: Individual Contributors The Inbound Call Center Type: course Number: CUST0211 For: Managers, Executives Customer Relationship Management - eCRM Type: course Number: en_US_44033_ng For: Individual Contributors, Managers Back to top Problem Solving Problem-Solving and Process Management Tools Type: course Number: oper_04_a07_bs_enus For: Managers, Executives Problem Solving: Generating Alternatives Type: course Number: pd_04_a03_bs_enus For: Individual Contributors, Managers, Executives Group Problem Solving and Decision Making Type: course Number: pd_04_a06_bs_enus For: Individual Contributors, Managers, Executives Effective Thinking and Creative Problem Solving Simulation Type: simulation Number: PD004A For: Individual Contributors, Managers, Executives Back to top Technical Credibility Behavioral Interviewing Simulation Type: simulation Number: HR0210 For: Managers, Executives Industry Overview: Information Technology Type: course Number: indo_02_a11_bs_enus For: Individual Contributors, Managers, Executives Knowledge as Strategy: Performance Improvement Type: course Number: KNOW0111 For: Individual Contributors, Managers, Executives The Potential of Self-directed Learning Type: course Number: KNOW0113 For: Individual Contributors, Managers, Executives Understanding Technical Professionals Type: course Number: MGMT0291 For: Managers, Executives Models for Managing Technical Professionals Type: course Number: MGMT0293 For: Managers, Executives Team Dynamics Type: course Number: oper_04_a02_bs_enus For: Individual Contributors, Managers, Executives Risk Strategies: The Cutting Edge Type: course Number: PD0245 For: Individual Contributors, Managers, Executives Functions of IT Project Managers Type: course Number: PROJ0352 For: Managers, Executives Back to top Financial Management ITIL: Financial and Security Management Type: course Number: CUST0186 For: Individual Contributors, Managers Microsoft Money 2003 - Managing Your Finances Type: course Number: en_US_15004_ng For: Individual Contributors, Managers, Executives QuickBooks 2003 - Setting Up Type: course Number: en_US_15022_ng For: Individual Contributors, Managers, Executives QuickBooks 2003 - Basic Accounting Type: course Number: en_US_15023_ng For: Individual Contributors, Managers, Executives Basic Personal Finance Type: course Number: en_US_15043_ng For: Individual Contributors, Managers, Executives Managing Your Taxes Using TurboTax¨ 2003 Type: course Number: en_US_15045_ng For: Individual Contributors, Managers, Executives Quicken¨ 2004 Deluxe - Managing Your Personal Finances Type: course Number: en_US_15047_ng For: Individual Contributors, Managers, Executives Microsoft Money Standard 2004 Type: course Number: en_US_15094_ng For: Individual Contributors, Managers, Executives Simplify Your Tax Preparation Type: course Number: en_US_15437_ng For: Individual Contributors, Managers, Executives Quicken¨ 2005 Deluxe - Managing Your Personal Finances Type: course Number: en_US_15470_ng For: Individual Contributors, Managers, Executives Microsoft¨ Money Standard 2005 - Managing Your Money Type: course Number: en_US_15474_ng For: Individual Contributors, Managers, Executives The Principles of Financial Management Type: course Number: fin_01_a01_bs_enus For: Managers The Basics of Budgeting Type: course Number: fin_01_a02_bs_enus For: Managers Financial Risk Management Type: course Number: FIN0216 For: Managers, Executives Principles of Financial Statements Type: course Number: FIN0251 For: Managers Introduction to Program Management Type: course Number: proj_02_a01_bs_enus For: Individual Contributors, Managers Program Life Cycle and Organization Type: course Number: proj_02_a02_bs_enus For: Individual Contributors, Managers, Executives Program Planning Type: course Number: proj_02_a04_bs_enus For: Individual Contributors, Managers, Executives Monitoring, Controlling, and Closing Programs Type: course Number: proj_02_a06_bs_enus For: Individual Contributors, Managers, Executives Back to top Human Capitol Management Inbound Call Centers: People Management Type: course Number: CUST0213 For: Managers, Executives Recruiting for the 21st Century: The Market Type: course Number: HR0221 For: Individual Contributors, Managers Recruiting for the 21st Century: Strategies Type: course Number: HR0222 For: Individual Contributors, Managers Recruiting Successfully Type: course Number: HR0223 For: Individual Contributors, Managers Implementing a Succession Plan Simulation Type: simulation Number: LEAD030S For: Managers, Executives Avoiding Problem Performance Simulation Type: simulation Number: MGMT005A For: Individual Contributors, Managers Dealing with Problem Performance Simulation Type: simulation Number: MGMT005B For: Individual Contributors, Managers Managerial Skills and Abilities Type: course Number: oper_04_a04_bs_enus For: Managers, Executives Training and Development Type: course Number: oper_04_a11_bs_enus For: Managers, Executives Creativity and Innovation in the Workplace Simulation Type: simulation Number: PD0030 For: Individual Contributors, Managers Project Human Resources Management Simulation Type: simulation Number: PROJ0570 For: Managers Performance Reporting and Stakeholder Management Type: course Number: PROJ0582 For: Managers Sustaining Competitive Advantage Type: course Number: stgy_01_a02_bs_enus For: Individual Contributors, Managers, Executives Back to top Technology Management Optimizing E-mail at Work Type: course Number: COMM0232 For: Individual Contributors, Managers, Executives Consulting with the External Client Simulation Type: simulation Number: CONS0110 For: Individual Contributors, Managers, Executives Excel at Customer Service Simulation Type: simulation Number: CUST005A For: Individual Contributors, Managers ITIL: The Service Desk and Incident Management Type: course Number: CUST0181 For: Individual Contributors, Managers Inbound Call Center Technology Type: course Number: CUST0214 For: Managers, Executives e-Business Part 6: Working with Employees Type: course Number: en_US_16472_ng For: Individual Contributors, Managers e-Business Part 7: Satisfying the Customer Type: course Number: en_US_16473_ng For: Individual Contributors, Managers Strategic Management (HRCI/PHR - 2007-aligned) Type: course Number: HR0262 For: Individual Contributors, Managers, Executives ITIL V3 - Service Design Fundamentals Type: course Number: ib_itil_a04_it_enus For: Individual Contributors, Managers The Telecommunications Industry Overview: Version 2 Type: course Number: indo_01_a09_bs_enus For: Individual Contributors, Managers, Executives The Art of Knowledge Management Type: course Number: KNOW0101 For: Individual Contributors, Managers, Executives Intellectual Property Overview Type: course Number: LCO0109 For: Individual Contributors, Managers, Executives Challenges of the 21st Century Type: course Number: LEAD0121 For: Individual Contributors, Managers, Executives Estimating the IT Project Work Effort Type: course Number: PROJ0363 For: Managers, Executives Back to top Computer Literacy Coping with Criticism and Feedback Type: course Number: COMM0522 For: Individual Contributors, Managers, Executives The Potential of Self-directed Learning Type: course Number: KNOW0113 For: Individual Contributors, Managers, Executives Training and Development Type: course Number: oper_04_a11_bs_enus For: Managers, Executives Back to top Political Savvy How to Work with Negative People and Procrastinators Type: course Number: comm_04_a03_bs_enus For: Individual Contributors, Managers, Executives The Dynamics of Interacting Type: course Number: comm_08_a04_bs_enus For: Individual Contributors, Managers Writing with Intention Type: course Number: COMM0011 For: Individual Contributors, Managers, Executives Managing Your Anger Type: course Number: COMM0702 For: Individual Contributors, Managers, Executives Effective Communication Skills Type: course Number: cust_02_a02_bs_enus For: Individual Contributors Cross-selling in a Customer Service Call Type: course Number: CUST0154 For: Individual Contributors Organizational Behavior - Organizational Group Dynamics Type: course Number: en_US_41102_ng For: Individual Contributors, Managers Recognizing a Leader Type: course Number: lead_01_a01_bs_enus For: Individual Contributors, Managers Facilitative Tools and Formats: Offering Options Type: course Number: mgmt_08_a05_bs_enus For: Individual Contributors, Managers Mentoring as a Manager Type: course Number: mgmt_10_a02_bs_enus For: Individual Contributors, Managers Elements of Marketing Strategy Type: course Number: MKT0201 For: Managers An Introduction to Project Management Type: course Number: PROJ0511 For: Managers, Executives Executing, Monitoring & Controlling, and Closing a Project Type: course Number: PROJ0515 For: Managers, Executives Negotiating to Mutual Benefit Type: course Number: SALE0225 For: Individual Contributors, Managers Getting Past Clashes: Valuing Team Diversity Type: course Number: TEAM0213 For: Individual Contributors, Managers Back to top Influencing/Negotiating Writing a Business Case Type: course Number: comm_01_a02_bs_enus For: Individual Contributors, Managers Resolving Conflict with Communication Skills Type: course Number: comm_02_a06_bs_enus For: Individual Contributors, Managers, Executives Crafting Deals Type: course Number: comm_08_a01_bs_enus For: Individual Contributors, Managers The Process of Negotiation Type: course Number: comm_08_a03_bs_enus For: Individual Contributors, Managers The Dynamics of Interacting Type: course Number: comm_08_a04_bs_enus For: Individual Contributors, Managers Negotiating Inclusively Type: course Number: comm_08_a05_bs_enus For: Individual Contributors, Managers Mastering Negotiation Type: course Number: comm_08_a07_bs_enus For: Individual Contributors, Managers Improving Your Cross-cultural Communications Type: course Number: COMM0023 For: Individual Contributors, Managers, Executives Winning Negotiation Simulation Type: simulation Number: COMM008A For: Individual Contributors, Managers Getting Results with No Authority Simulation Type: simulation Number: COMM013A For: Individual Contributors, Managers Sales Negotiation - Negotiation Strategies Type: course Number: en_US_44546_ng For: Individual Contributors The Model Leader Type: course Number: lead_01_a08_bs_enus For: Individual Contributors, Managers Moving from Management to Leadership Simulation Type: simulation Number: LEAD001A For: Individual Contributors, Managers Growing from Management into Leadership Simulation Type: simulation Number: LEAD001B For: Individual Contributors, Managers Leading Change from the Front Line Type: course Number: LEAD0125 For: Individual Contributors, Managers, Executives Starting the Change Process Type: course Number: mgmt_06_a01_bs_enus For: Managers, Executives Using Change Process to Support Employees Simulation Type: simulation Number: MGMT006A For: Managers, Executives Competitive Factors in Strategic Marketing Type: course Number: MKT0203 For: Managers, Executives Supply Chain Transportation and Facility Design Type: course Number: OPER0505 For: Individual Contributors, Managers Handling Organizational Change Simulation Type: simulation Number: PD003A For: Individual Contributors Negotiating to Mutual Benefit Type: course Number: SALE0225 For: Individual Contributors, Managers Progressing through the Complex Sale Simulation Type: simulation Number: SALE022S For: Individual Contributors, Managers Closing Executive-level Sales Simulation Type: simulation Number: SALE022T For: Individual Contributors, Managers Back to top Partnering Partnering with Your Boss Type: course Number: ADM0113 For: Individual Contributors Communicating for Contacts Type: course Number: comm_02_a07_bs_enus For: Individual Contributors, Managers, Executives Effective Interfunctional Relationships Type: course Number: comm_12_a01_bs_enus For: Managers Effective Relationships with Business Partners Type: course Number: comm_12_a05_bs_enus For: Executives Creating Change, Gaining Allies Type: course Number: comm_13_a04_bs_enus For: Individual Contributors, Managers Leadership Type: course Number: oper_04_a01_bs_enus For: Individual Contributors, Managers, Executives Supply Chain Logistics Management Type: course Number: OPER0323 For: Managers The Strategic Account Sales Approach Type: course Number: SALE0131 For: Individual Contributors, Managers Back to top Joint Perspective Strategic Approaches to Labor Relations (HRCI/SPHR - 2007-aligned) Type: course Number: hr_04_a06_bs_enus For: Individual Contributors, Managers, Executives Organizational Scope of Critical Thinking Type: course Number: PD0255 For: Managers, Executives Back to top National Security US Government Information Assurance Regulations Type: course Number: 206763_eng For: Individual Contributors Sarbanes-Oxley: Whistleblower Protection Type: course Number: HR0172 For: Individual Contributors, Managers The Oil and Gas Industry Overview: Version 2 Type: course Number: indo_01_a02_bs_enus For: Individual Contributors, Managers, Executives Industry Overview: Federal Government Type: course Number: indo_02_a12_bs_enus For: Individual Contributors, Managers, Executives Anti-Money Laundering Type: course Number: lchr_01_a05_lc_enus For: Individual Contributors, Managers, Executives Export Controls Type: course Number: lchr_01_a06_lc_enus For: Individual Contributors, Managers, Executives Foreign Corrupt Practices Act Type: course Number: LCO0108 For: Individual Contributors, Managers, Executives Project Procurement Management Simulation Type: simulation Number: PROJ0600 For: Individual Contributors, Managers Back to top Interpersonal Skills The Mechanics of Communicating Effectively Type: course Number: comm_02_a02_bs_enus For: Individual Contributors, Managers, Executives Workplace Communication Skills Type: course Number: comm_02_a03_bs_enus For: Individual Contributors, Managers, Executives Communicating for Results Type: course Number: comm_02_a04_bs_enus For: Individual Contributors, Managers, Executives Leadership Communication Skills Type: course Number: comm_02_a05_bs_enus For: Individual Contributors, Managers, Executives Communicating for Contacts Type: course Number: comm_02_a07_bs_enus For: Individual Contributors, Managers, Executives Managing Organization Conflict Type: course Number: comm_07_a03_bs_enus For: Individual Contributors, Managers, Executives Crafting Deals Type: course Number: comm_08_a01_bs_enus For: Individual Contributors, Managers Connecting and Communicating Type: course Number: comm_08_a02_bs_enus For: Individual Contributors, Managers The Process of Negotiation Type: course Number: comm_08_a03_bs_enus For: Individual Contributors, Managers The Dynamics of Interacting Type: course Number: comm_08_a04_bs_enus For: Individual Contributors, Managers Mastering Negotiation Type: course Number: comm_08_a07_bs_enus For: Individual Contributors, Managers Defining Emotional Intelligence Type: course Number: comm_09_a01_bs_enus For: Individual Contributors, Managers Emotional Intelligence in the Workplace Type: course Number: comm_09_a02_bs_enus For: Individual Contributors, Managers Emotional Intelligence and Teamwork Type: course Number: comm_09_a03_bs_enus For: Individual Contributors, Managers Asserting Yourself Professionally Type: course Number: comm_10_a01_bs_enus For: Individual Contributors, Managers, Executives Standard Business Etiquette Type: course Number: comm_11_a01_bs_enus For: Individual Contributors, Managers, Executives Communication Business Etiquette Type: course Number: comm_11_a02_bs_enus For: Individual Contributors, Managers, Executives Etiquette at the Business Meeting Type: course Number: comm_11_a03_bs_enus For: Individual Contributors, Managers, Executives Business Etiquette for Supervisors Type: course Number: comm_11_a04_bs_enus For: Managers, Executives Effective Relationships with Customers Type: course Number: comm_12_a04_bs_enus For: Individual Contributors, Managers, Executives Effective Relationships with Business Partners Type: course Number: comm_12_a05_bs_enus For: Executives Getting Results by Building Relationships Type: course Number: comm_13_a01_bs_enus For: Individual Contributors, Managers Obtaining Results from the Boss Type: course Number: comm_13_a06_bs_enus For: Individual Contributors, Managers Writing with Intention Type: course Number: COMM0011 For: Individual Contributors, Managers, Executives Avoiding Grammatical Errors in Business Writing Type: course Number: COMM0013 For: Individual Contributors, Managers, Executives Business Interpersonal Communication Skills Simulation Type: simulation Number: COMM002A For: Individual Contributors, Managers, Executives Team Interpersonal Communication Skills Simulation Type: simulation Number: COMM002B For: Individual Contributors, Managers, Executives Emotional Intelligence at Work Simulation Type: simulation Number: COMM009A For: Individual Contributors, Managers Communicating Assertively Simulation Type: simulation Number: COMM010A For: Individual Contributors, Managers, Executives Building Improved Work Relationships Simulation Type: simulation Number: COMM012A For: Individual Contributors, Managers, Executives Telephone Skills for Business Professionals Simulation Type: simulation Number: COMM0410 For: Individual Contributors, Managers, Executives Making Telephone Calls Count Type: course Number: COMM0412 For: Individual Contributors, Managers, Executives Effective Feedback for Employees and Colleagues Simulation Type: simulation Number: COMM0520 For: Individual Contributors, Managers, Executives An Essential Guide to Giving Feedback Type: course Number: COMM0521 For: Individual Contributors, Managers, Executives Coping with Criticism and Feedback Type: course Number: COMM0522 For: Individual Contributors, Managers, Executives Giving Feedback to Colleagues Type: course Number: COMM0523 For: Individual Contributors, Managers, Executives Team Feedback: A Guide Type: course Number: COMM0524 For: Individual Contributors, Managers, Executives Giving Feedback: A Manager's Guide Type: course Number: COMM0525 For: Managers Effective Use of Feedback for Teams Simulation Type: simulation Number: COMM052S For: Managers Managing Your Anger Type: course Number: COMM0702 For: Individual Contributors, Managers, Executives The Fundamentals of Exceptional Customer Service Type: course Number: cust_05_a02_bs_enus For: Individual Contributors, Managers The Customer's Voice Type: course Number: cust_05_a03_bs_enus For: Individual Contributors, Managers Customer Support Specialist Professionalism Simulation Type: simulation Number: CUST001A For: Individual Contributors Building a Firm Foundation Type: course Number: HR0211 For: Managers, Executives The Communication of a Shared Vision Type: course Number: lead_01_a02_bs_enus For: Individual Contributors, Managers Moving from Management to Leadership Simulation Type: simulation Number: LEAD001A For: Individual Contributors, Managers Energizing and Empowering Employees Type: course Number: LEAD0123 For: Managers Leading the Workforce Generations Simulation Type: simulation Number: LEAD0230 For: Managers Avoiding Problem Performance Simulation Type: simulation Number: MGMT005A For: Individual Contributors, Managers Using Change Process to Support Teams Simulation Type: simulation Number: MGMT006B For: Managers, Executives Delegating Effectively Simulation Type: simulation Number: MGMT007A For: The Essentials of Mentoring Simulation Type: simulation Number: MGMT010A For: Individual Contributors, Managers Six Sigma DMAIC: Defining the Problem Type: course Number: OPER0143 For: Individual Contributors, Managers, Executives Doing Business Professionally Simulation Type: simulation Number: PD005A For: Individual Contributors, Managers, Executives Interpersonal Skills on the Fast Track Type: course Number: PD0134 For: Individual Contributors, Managers, Executives Improving Your Image Type: course Number: PD0136 For: Individual Contributors, Managers, Executives Professionalism in Business Simulation Type: simulation Number: PD026S For: Individual Contributors Project Human Resources Management Simulation Type: simulation Number: PROJ0570 For: Managers Sales Manufacturing(TM): Sales Production Type: course Number: SALE0422 For: Individual Contributors Back to top Integrity/Honesty Emotional Intelligence in the Workplace Type: course Number: comm_09_a02_bs_enus For: Individual Contributors, Managers Emotional Intelligence at Work Simulation Type: simulation Number: COMM009A For: Individual Contributors, Managers Workplace Ethics Type: course Number: lchr_01_a02_lc_enus For: Individual Contributors, Managers, Executives Procurement Integrity Type: course Number: lchr_01_a11_lc_enus For: Individual Contributors, Managers, Executives Ethical Decision Making Simulation Type: simulation Number: LCO0100 For: Individual Contributors, Managers, Executives Recognizing a Leader Type: course Number: lead_01_a01_bs_enus For: Individual Contributors, Managers Coaching with Confidence Simulation Type: simulation Number: MGMT009A For: Individual Contributors, Managers, Executives Business Ethics for Managers Type: course Number: pd_02_a02_bs_enus For: Managers Understanding Organizational Ethics Type: course Number: pd_02_a03_bs_enus For: Individual Contributors, Managers, Executives Working for Your Inner Boss: Personal Accountability Type: course Number: pd_05_a01_bs_enus For: Individual Contributors, Managers, Executives Business Ethics Simulation Type: simulation Number: PD002A For: Individual Contributors, Managers, Executives Risk Strategies: The Cutting Edge Type: course Number: PD0245 For: Individual Contributors, Managers, Executives Ethics and Professional Knowledge Type: course Number: PROJ0041 For: Managers, Executives Back to top Written Communication Using Effective Business Communication Type: course Number: ADM0103 For: Individual Contributors Writing a Business Case Type: course Number: comm_01_a02_bs_enus For: Individual Contributors, Managers Communication Business Etiquette Type: course Number: comm_11_a02_bs_enus For: Individual Contributors, Managers, Executives Communicating to Get Results Type: course Number: comm_13_a05_bs_enus For: Individual Contributors, Managers Avoiding Errors in Usage and Punctuation Type: course Number: COMM0012 For: Individual Contributors, Managers, Executives Avoiding Grammatical Errors in Business Writing Type: course Number: COMM0013 For: Individual Contributors, Managers, Executives The Writing Process Type: course Number: COMM0017 For: Individual Contributors, Managers, Executives The Art of Global Communication Type: course Number: COMM0022 For: Individual Contributors, Managers, Executives Foundations of Grammar Type: course Number: COMM0201 For: Individual Contributors, Managers, Executives Sentence Construction Type: course Number: COMM0202 For: Individual Contributors, Managers, Executives Punctuating with Skill Type: course Number: COMM0204 For: Individual Contributors, Managers, Executives Essentials of Electronic Communication Type: course Number: COMM0231 For: Individual Contributors, Managers, Executives Advanced Business Communication - Enhanced Business Communication Type: course Number: en_US_45271_ng For: Individual Contributors, Managers, Executives Advanced Business Communication - Effective Business Communication Type: course Number: en_US_45273_ng For: Individual Contributors, Managers, Executives Communication Skills for Successful Management Type: course Number: MGMT0122 For: Managers, Executives Communication Skills to Fast-track Your Career Type: course Number: PD0133 For: Individual Contributors, Managers, Executives Communicating in Sales Teams Type: course Number: SALE0154 For: Managers Back to top Oral Communication Advanced Administrative Support Simulation Type: simulation Number: ADM0110 For: Individual Contributors Communicating with Power and Confidence Type: course Number: ADM0114 For: Individual Contributors Enhancing Listening Skills Type: course Number: comm_03_a04_bs_enus For: Individual Contributors, Managers, Executives Delivering the Message Type: course Number: comm_05_a02_bs_enus For: Individual Contributors, Managers, Executives Available Presentation Resources Type: course Number: comm_05_a03_bs_enus For: Individual Contributors, Managers, Executives Communicating to Get Results Type: course Number: comm_13_a05_bs_enus For: Individual Contributors, Managers The Art of Global Communication Type: course Number: COMM0022 For: Individual Contributors, Managers, Executives Giving Successful Presentations Simulation Type: simulation Number: COMM005A For: Individual Contributors, Managers, Executives ICDL Module 6: Presentation Type: course Number: en_US_16335_ng For: Individual Contributors, Managers, Executives Advanced Business Communication - Effective Business Communication Type: course Number: en_US_45273_ng For: Individual Contributors, Managers, Executives Moving into a Management Role Simulation Type: simulation Number: MGMT003A For: Individual Contributors, Managers Communication Skills to Fast-track Your Career Type: course Number: PD0133 For: Individual Contributors, Managers, Executives Completing Your Field Sales Approach Type: course Number: SALE0104 For: Individual Contributors Back to top Continual Learning Defining Emotional Intelligence Type: course Number: comm_09_a01_bs_enus For: Individual Contributors, Managers Assertiveness from Inside to Outside Type: course Number: comm_10_a02_bs_enus For: Individual Contributors, Managers, Executives Leading a Customer-focused Team Type: course Number: CUST0174 For: Managers, Executives Knowledge as Capital Type: course Number: KNOW0102 For: Individual Contributors, Managers, Executives Knowledge as Strategy: Performance Improvement Type: course Number: KNOW0111 For: Individual Contributors, Managers, Executives The Potential of Self-directed Learning Type: course Number: KNOW0113 For: Individual Contributors, Managers, Executives Achieving Success: the Help of a Mentor Type: course Number: mgmt_10_a05_bs_enus For: Individual Contributors, Managers Models for Managing Technical Professionals Type: course Number: MGMT0293 For: Managers, Executives Developing Career Plans for Your Technical Professionals Type: course Number: MGMT0294 For: Managers, Executives Back to top Public Service Motivation The Telecommunications Industry Overview: Version 2 Type: course Number: indo_01_a09_bs_enus For: Individual Contributors, Managers, Executives Industry Overview: Federal Government Type: course Number: indo_02_a12_bs_enus For: Individual Contributors, Managers, Executives The Sarbanes-Oxley Act of 2002 Type: course Number: LCO0122 For: Individual Contributors, Managers, Executives Page last updated: 5/5/10